Customer support with Artificial Intelligence:
Freshdesk
Smart customer service
Customers can help themselves at any time on the channels they most prefer. You can offer self-service through
from a brand knowledge base, web widget, chat, messaging, bots or even by phone.
Know your customers
Help customers in the channels they prefer: WhatsApp, Facebook and Apple Business Chat, the phone and even networks
social.
Save time with automated responses
With encapsulated responses, agents can create a predefined set of templates
response that they can send with a single click. In addition to this, our bots powered by
Freddy AI understands the client's intent to provide accurate answers to questions.
Simplified customer and employee satisfaction
Provide the best and most intuitive assistance on all channels. Proactively understand customer needs to deliver excellent service the first time.
Save time and reduce repetitive tasks. Help agents quickly resolve customer inquiries with workforce automation and insights from a unified platform.
Connect on your customers' preferred channels
Surprise customers by offering them services in the channel they want, as well as seamless transitions at any point in their journey. Integrate a mix of conversational experiences with support from live chat, web, mobile, and communication center.
Help customers find answers quickly. Launch AI-powered chatbots to easily guide customers through their questions.
Offer field service that remote agents can trust
Now more than ever, field teams need to serve customers safely and efficiently while working remotely. We offer field service that remote agents can trust to easily resolve issues while on the go.
Assign service teams efficiently based on their availability, proximity, and skill set. Give customers real-time updates through chatbots and a streamlined scheduling process.
Do you want to know more?
If you are interested, we will gladly advise you and accompany you in the configuration of Freshdesk so that your experience is unique.